Customer Visit Agent (Collection) - Join Our Team in Deli Serdang, North Sumatra!

Are you a proactive and customer-focused individual looking for a dynamic role in the financial services sector? Infomedia Nusantara is seeking a dedicated Customer Visit Agent (Collection) to join our team in Deli Serdang, North Sumatra. This is an exciting opportunity to be part of a growing company that values innovation, integrity, and customer satisfaction.

As a Customer Visit Agent (Collection), you will play a crucial role in our debt collection process. Your daily tasks will include visiting customers to collect overdue payments, negotiating payment plans, and ensuring timely resolution of outstanding debts. You will work closely with our sales and customer service teams to maintain strong relationships with our clients.

Infomedia Nusantara is committed to providing a supportive and rewarding work environment. We offer competitive salaries, professional development opportunities, and a chance to make a meaningful impact in the financial services industry.

📋 Tanggung Jawab Pekerjaan

• Visit customers to collect overdue payments and negotiate payment plans.
• Document all interactions and updates in our CRM system, Salesforce.
• Provide excellent customer service and maintain strong relationships with clients.
• Collaborate with the sales and customer service teams to resolve outstanding debts.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Provide regular reports on collection activities and progress.
• Participate in team meetings and training sessions to stay updated on best practices.
• Ensure all debt collection activities are conducted in compliance with applicable laws and regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in debt collection or a related field.
• Proven track record of success in debt collection activities.
• Excellent communication and negotiation skills.
• Strong organizational and time management skills.
• Proficiency in using CRM software, such as Salesforce.
• Ability to work independently and as part of a team.
• Valid ID and clean driving record (vehicle provided for field work).
• Familiarity with local regulations and laws related to debt collection.

🛠️ Keahlian

Lowongan Terkait